This Privacy Policy explains how the law office Jasmina Saric Hasanovic (hereinafter: "we", "the office", or "data controller") collects, uses, stores, and protects your personal data when you use the website advokat-jasmina.com, in accordance with the General Data Protection Regulation (GDPR), the Law on Personal Data Protection of Bosnia and Herzegovina, and other applicable regulations.
1. Data controller
The controller of your personal data is:
Law Office Jasmina Saric Hasanovic
Bosanska 10, 77000 Bihać
Bosnia and Herzegovina
E-mail: info@advokat-jasmina.com
Phone: +387 61 834 644
2. What data we collect
We may collect the following categories of personal data:
- Contact form data: full name, phone number, e-mail address, and message content.
- Technical data: IP address, browser type, operating system, access time, and referrer URL (via hosting provider server logs).
- Session data: temporary session identifier for generating and validating the captcha code in the contact form.
We do not collect special categories of personal data (e.g., health or biometric data) through this website.
3. Purpose and legal basis of processing
We process your data exclusively for the following purposes:
- responding to your inquiries submitted via the contact form (legal basis: your consent and/or legitimate interest in communication);
- protecting the contact form from abuse (legal basis: legitimate interest);
- ensuring the technical operation and security of the website (legal basis: legitimate interest).
By submitting the contact form and ticking the consent box regarding this Privacy Policy, you provide explicit consent for the processing of the data entered in the form.
4. How long we retain data
We keep contact form data for as long as necessary to process your inquiry and manage any subsequent communication, and for no longer than 12 months, unless a longer retention period is required by law. Hosting provider server logs are retained according to their policies, typically up to 30 days.
5. With whom we share data
We do not sell or rent your personal data to third parties. We may share data only with:
- the hosting provider (Plesk/server) - for technical website and e-mail hosting;
- competent authorities - when disclosure is a legal obligation.
We do not use website analytics tools (e.g., Google Analytics, Matomo) or user profiling.
6. Cookies
The website uses only necessary session cookies required for captcha protection in the contact form. These cookies are not used for behavior tracking or marketing purposes. You can disable them in your browser settings, but in that case the contact form may not work properly.
7. Embedded map (OpenStreetMap)
The website includes an embedded interactive map via OpenStreetMap. When the map is displayed, your browser may connect to OpenStreetMap Foundation servers. More information: OpenStreetMap Privacy Policy.
8. Data transfer to third countries
Data is generally processed within Bosnia and Herzegovina / the European Economic Area. If data is transferred outside the EEA, we will ensure appropriate safeguards as required by the GDPR.
9. Your rights
Under the GDPR and applicable laws of Bosnia and Herzegovina, you have the following rights:
- Right of access - you may request information on whether we process your data;
- Right to rectification - you may request correction of inaccurate data;
- Right to erasure - you may request data deletion ("right to be forgotten"), except where retention is legally required;
- Right to restriction of processing - in prescribed cases;
- Right to data portability - in a structured format, where applicable;
- Right to object - to processing based on legitimate interest;
- Right to withdraw consent - at any time, without affecting the lawfulness of prior processing;
- Right to lodge a complaint with the competent data protection authority.
To exercise your rights, send a request to info@advokat-jasmina.com. We will respond within 30 days.
10. Competent data protection authority
You may lodge a complaint with the Personal Data Protection Agency of Bosnia and Herzegovina:
www.azlp.ba
11. Data security
We implement appropriate technical and organizational safeguards to prevent unauthorized access, loss, or misuse of your personal data. Please note that internet data transmission is never completely secure.
12. Prohibited use of contact details
Contact details published on this website must not be used for sending unsolicited advertising messages (spam) or for any purpose that has not been expressly requested.
13. Changes to this Privacy Policy
We may update this policy from time to time. The date of the latest update is displayed at the top of this page. We recommend checking the current version regularly.
14. Contact
For all questions regarding personal data protection, contact us at:
info@advokat-jasmina.com